Return Policy

Return & Refund Policy

Effective Date: July 2026
All products sold on monaorganics.com

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Our Commitment

We stand behind every product we sell. If you receive a damaged or counterfeit product, we will arrange a full return or replacement within 15 days of delivery.

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1. Return Eligibility

You are eligible to return your order if:

• The product you received is physically damaged — broken seal, cracked bottle, leaked packaging or crushed contents.
• The product appears to be counterfeit or fake and does not match the original Mona Organics product.
• You received the wrong product — an item different from what you ordered.
• The product is expired or contaminated upon arrival.

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2. Non-Returnable Conditions

The following will not be accepted for return:

• Returns requested after 15 days from the date of delivery.
• Products that have been used, partially consumed or opened — unless damage was found upon first use.
• Returns based on personal preference, change of mind or dislike of scent, texture or results.
• Products without original packaging or missing any component of the kit.

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3. How to Initiate a Return

Step 1 — Contact Us Within 15 Days
WhatsApp or call us at [Your Number] or email monaorganics@gmail.com within 15 days of receiving your order. Please have your order number ready.

Step 2 — Send Evidence
Share clear photos or a short video showing the damage, fake packaging or wrong item received. This helps us process your return as quickly as possible.

Step 3 — Return Confirmation
Our team will review your request within 24 to 48 hours and confirm whether your return qualifies. If approved, we will arrange a pickup or guide you on how to send the item back.

Step 4 — Refund or Replacement
Once we receive and verify the returned item, we will process your refund or send a replacement within 5 to 7 business days.

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4. Refund Method

• COD Orders: Refund transferred via EasyPaisa, JazzCash or bank transfer within 5 to 7 business days of return verification.
• Online Paid Orders: Refund credited to the original payment method within 7 to 10 business days.
• Shipping charges are non-refundable unless the return is due to our error — wrong item or counterfeit product delivered.

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5. Contact Us

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This policy applies to all products sold on monaorganics.com. Mona Organics reserves the right to update this policy at any time. Customers will be notified of any changes via the website.